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My Library Account


Updates to the On-line Library Catalogue

On September 1, 2014, we launched a much more user-friendly online library database (called Enterprise) to replace the current one. We hope it will be easier to search for materials, renew materials and view your account online.  Please be patient with any disruptions to your library service and contact us for any help using the new system.

Click here to access Enterprise Online Catalogue

Help with the new Online Catalogue

How to Use My Account

To access your account using the Enterprise Online Catalogue, you may click on either link "Login" or "My Account" in the top right corner. From there, you will be prompted to enter your 14 digit library card number and 4 digit PIN.  Please see library staff or contact us if you have lost your card or forgotten your PIN.

Once logged in you are able to renew material, place holds, change your address and change your PIN. You can also send messages to the staff, request material on Interlibrary Loan, or recommend titles for the Library to order for the collection.


Placing Holds & Renewals

You may renew your materials in the Library, by phoning us or online through your library account. Most items may be renewed twice. However, material that is overdue or that has been requested by another patron cannot be renewed online. If items are already overdue, the fines must be paid and library staff will renew your items for you.

You may place a hold either by requesting it of the library staff or placing a hold by logging into your online account. The maximum number of holds is 20. You will be notified when your hold becomes available. Items on hold will be held for one week.


Borrowing Materials

Please bring your card whenever you visit or use the library in person as this protects the confidentiality and accuracy of your library account.


New Fine-free Policy FAQ

 

Why has the Library decided to eliminate fines?
No one likes to pay overdue fines. The Rideau lakes Public Library’s goal is to create a welcoming place for all residents. Essentially, fines keep people away from the library.

Without fines, what will be the incentive to return items on time?
The Rideau Lakes Public Library eliminated fines on material taken out by children over 15 years ago. Throughout the years, these fine-free items have been returning to the library in a timely manner. Many libraries in Canada and the US have offered all of their patrons’ fine free service and report that overdue rates have not changed once fines were eliminated.

How will the Library manage a fine-free service?
To help patrons get items back on time, the Rideau Lakes Public Library will be taking the following steps:

  • If we have your email on our database, you will automatically be alerted about upcoming due dates, 24 hours in advance. This due date alert service is only available through email. If you would like to receive these alerts, please provide us with your email address.

  • Patrons will be notified, via telephone or email, if items have not been returned or renewed within 12 days after their due date.

  • If the library has not received overdue items within 2 months, we will assume that the items are lost and a bill will be issued.

  • Patrons with overdue items will not be able to check out new items until all items have been returned or renewed.

How can the library afford to go fine-free?
Our size makes this service possible. As a small library system, the Rideau Lakes Public Library collects a small amount annually through overdue fines. Similar library systems that have implemented a fine-free system have replaced the loss in overdue funds through donations. As of September 1st, the Rideau Lakes Public Library will encourage patrons to donate when and what they can.


Please note that this fine-free service is on a trial basis. Fines may need to be reinstituted if efficient library service is hampered.

Overdue Fines & Fees

As of September 1, 2014 we are eliminating fines and fees for all patrons on the majority of items except for the following:
  • New, 3 day loan DVDs: $1.00 per day

  • Interlibrary Loan Books: $1.00 per day


  • Replacement Card: $3.00

  • Lost or Damaged Items: Cost of Item (+$5 Processing)

  • Loss of Circulation Privileges with 5 overdue items or $20 in overdue fines

Loans and Loan Periods

  • Books, Magazines, CDs: 3 weeks

  • DVDs: 1 week

  • DVDs (New Release): 3 days

  • Maximum Number of Loans: 25

  • Maximum Number of Holds: 20